I am new to reborning and am just sick over my order with RDK I now see the website is closed "temporarily". Not sure how to proceed with this-I spent a substantial amount of money on a bundle + extras
Hi Uma and welcome to our family forum. Sorry to hear that you ordered from RDK. There have been MANY issues with that company . I just don't know what their/her issue is.
There is a link in the post right above yours, you could check that out if you haven't already. You can also use our "search" feature and type in RDK and I'm sure you'll see all the posts. You can read them to find out what others have done about this company and their orders. I hope everything works out for you and Ashley and you get your orders. But if you read the other posts, you have to nicely keep on her.
If you paid through paypal you can file a complaint, also if you paid by credit card you can file a complaint through your credit card company. My husband had to do that with a company he bought something through. At first they were very nice but then they got nasty with everyone and wouldn't answer their phone or e-mail. The credit card company did a chargeback from the company. I don't know thy people have to be like that.
And I'm sure that the woman who runs Irresistables is probably not very happy, you are probably right on that one. People don't make the distinction when it comes to sorting out names (IMHO) and will group everyone with the same business name in the same group or think they are the same company without a second thought.
I have been emailing back and forth with cindy-although still no word on the status of my order or reassurances that i will ever get it. I don't know if any of you have actually been watching what is going on with her website, but it is INSANE!!!!!-I have been consumed w/reading all the posts on the internet about her and RDK...i don't know why i didn't research this better. could of, would of, should of.. and now even though i know she runs a scam, I don't want to believe i have been scamed. I keep wanting to believe my order will be shipped (I have even read that the quality of what she sells is horrible) I believe this is called denial- I am filing a dispute w/my credit card and hopefully will get my $$$ back....I need to put this behind me and move forward..... thank you for letting my get this off my chest!!!! breath in.....breath out....
your getting a replies WOW!!!!! but she probably is more apt to get your order than little orders like mine maybe she will get you yours ??????? !!!!!!!! i got like 4 replies back but they just said they were reopening on the 17th !!
Uma, good thing you are still in communication with her. At least you're getting more than most. Ash... I would say to e-mail her "nicely" at least once a week. Maybe tell her that you love her babies so much you HAD to have one and that you are anxious to get her. Do the stroking of her ego since I have seen by other's communications with her she seems to like that. As they say... "you can catch more flies with honey than vinegar", so sweeten it up. Not be dishonest but let her know why you ordered from her in the first place. That just may do the trick eh? Keep us posted you two!
Be warned. Cindy from RDK is back. She has formed a new company called Simply Irisitables (I can't spell that word!!). She is selling Faith, which is a sculpt by Heather Boneham. Only on her site she says "they", whoever they are, has RECREATED the sculpt down to the exact detail of the original, and that hers is just as good as the original. I think Heather might have a cause for a lawsuit against Heather. Thankfully, that is the only sculpt she has available right now.
I can also think of another legit Irristables company who probably is extremely angry with her for implying a relationship based on their good name.
I have been doing some research on this deal. WHOLEY COW!! There is so much about the company, the owner(s), and all that other stuff that it is unbelievable! Plus the stuff that has been posted in our little family forum from you who have had issues with her/RDK. Yes, she did start another online company, and she did name it extremely close to another company which I have dealt with. That person has been sending out information stating that she is NOT in any way associated with Cindy/former RDK and has apparently set in motion some legal action. And apparently there is a "group" of reborners that are getting together on the internet to fight against her and what she has done. I just googled her company and got all sorts of stuff. I would not want to be in her shoes. Poor woman has done her self some damage this time. But so now we all know not to order from her/her company just in case the situation continues.
Yeah, I buttered her up to get my Raine kit. I even used the word "cry", although I was being honest. I just let her know how much I wanted the kit, that it was my very first kit, and how stressed I was that it hadn't arrived in more than a month. I mean I was really feeling that way, so let her know. With all her so called "Christian" feelings (yeah, I used that word too) she finally relented and sent Raine to me. Unfortunately she didn't send the order as described. At the time I ordered the site said she would be sending the eye (he only has one open eye), and I paid extra for the body to be assembled (not knowing any better). I didn't get the eye nor the assembled body, just the unassembled parts with no instruction about how to put the joint things together. When I called her on it she sent an instruction sheet (too late - I'd already messed up the joints, and they weren't the right ones anyway), she said just because the kit mentioned an eye would be included with the kit what it really ment was it was just a description of the kit. I wrote back and agreed it was a description of the kit as I was to receive it, but I never heard back from her. I just let it drop 'cause I wanted to be done with her. She is NOT a nice person, is dishonest and takes advantage of people. I don't know how she stays in business - must be she gets orders from those first timers, and then they learn their lesson the hard way. I really hope she gets what she deserves soon with all the people calling authorities on her. Did you know she has the worst possible rating with the BBB (Better Business Bureau for those of you outside the US). Avoid this lady at all costs, no matter what name she calls herself by.
on one of rdks comments a someone says that she didnt expect for it to be shipped do fast after she asked .............,,,,,,,,,,,,and under it says She just happened to ask-not because she asked).....remember asking slows us down.)
-- Edited by honeyloves on Saturday 26th of February 2011 04:10:46 AM
Ash, the comments about the nasty people on RDK website were posted by people who apparently are tired of messing around with this. She allegedly put it out of context like someone put that in the obituary but they didn't. I think she might have wanted more sympathy or something JMHO. But others have listed also nasties that she has sent them, so...
Anyway, I hope everything turns out ok for everyone and they either get their stuff soon or their money back soon!
Omgsh thank you JESUS!!!!!!!!! I got a email from cindy today saying my order has been shipped and she sent me a traking number yay yay yay yay !!!!!!!!!!!!
Ashley! You got Muffin today? Good for you! I almost did , but I already have several kits here waiting and I got Jaden from BB on sale last week. I love Muffin's frown! I am on another doll forum-2 more actually and they are stark raving mad at RDK!!!!!!it's DC and they are all pi**ed off! I am glad your order is coming and since you are a young one, let me tell you that the best message to send a business with horrible customer service is to STOP BUYING FROM THEM! When they lose customers they will get what bad business ethics deserve...no business! I hope you will chose to spend your money where you will be appreciated and shipped out fast like Secrist, BB, DBS, etc. Others have Secrist kits, so you don't have to go with Secrist site for his kits. I wish Secrist would get on the Paypal wagon. I cannot order from them anymore because I won't charge. I use my PP and they won't take that there. I get my Secrist kits from elsewhere. I just saw a picture of Secrist Teddy on DC and he's a cute kit. Looks like Rosie's brother, LOL! Teddy must be an older kit as I don't see it now.
I will no longer order from rdk !!!!!!!! They aren't even selling anything ! But yes I got a message from rdk and usps ! My mom placed my order for my muffin today so I don't have her yet I have to get some supplys before I can make her and alyssa tho so maybe I will get some for my birthday ! But I love big eyed babies haha !!!!
G... if you need anything that Secrist has on their site, I AM a Secrist dealer and I TAKE PAYPAL! Just in case you needed someone to get stuff through. I can get everything that they have for sale on their site. So if it's paypal you need to use, let me know. I ship quickly too! You can pm me if you like about it. :D
Cool! Did you send your letter to butter her up? Maybe that worked! Hope you get a message from the postoffice or UPS to back that up. Let us know when you get her! :D
Yes I did ! And I got. a message from usps the same day thursday ! I will let you know when I get her I can't wait to get my muffin ! I wonder if muffin will come before alyssa (my rdk order )
..oh ladies!!!! Let me fill you in-my last correspondence with Cindy was Feb 24. She told me she would post a refund to me the following day-which she never did. Prior to that, she told me my order was ready to ship, she just didn't know when it would have the postage applied-I told her if she couldn't guarantee shipment then I was going to have to cancel my order-she said to give her 3-4 days to post the $$$$ -The following week I contacted her to ask how the refund was coming, that is when she told me she would post the following day- I haven't contacted her since. After watching a segment about her on her area's local news-I filed a complaint with the BBB in her state. I have also filed paper work with my Credit Union (which is who my debit card is through)...this has been a HUGE eye opener for me !!!! I really wanted to believe her. I feel bad for the people who she has left high and dry....Maybe, eventually I will see the funds back in my account, but I am not holding my breath.....The uplifting news from me is, I actually started my FIRST reborn kit this week end!!!! I found this forum VERY helpful when I wasn't sure what to do...didn't mean to write a book........thank you for thinking about me
My hubby went through the same type thing trying to get some things for his little airplane. The company was the only ones making these parts and he HAD to have them. Well, to make a long story short... we kept contacting the company till they would no longer respond, I told him we needed to let our credit card company take care of it. We finally got refunded 6 mos later but at least we got the refund. It was $3800.00! The company was using everyones money and not shipping goods till they got more people's money.
So good for you Uma on keeping on her. Wish that tv news segment you watched on her was on utube so we can see it! Would be interesting!