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mactopolis · Senior Member

RE: Has anyone orders from RDK???

Tina W. · Guru

Yes I don't blame you.

mactopolis · Senior Member

Here is the major problem I have with a blouced-up deal...the sale started on July 7 2010..I order mine on the same day mid-afternoon..I'd bet you the moon that my 3 torso's went from my order sheet to another person that had a much larger order...and I was pushed into the "Back-Of-The-Bus",and then kick off the bus...

-- Edited by mactopolis on Thursday 22nd of July 2010 10:15:57 PM

sage brush nursery · Guru

a gal on an other forum got her order today, so she's sending them out. sage aww

mactopolis · Senior Member

And somebody that had a larger order than I got my 3 torso kits...

jburle · Senior Member

Wow crazy..... Well I just suppose they did... I am so tired of assuming what's going on... I am just going to take a breather and relax... i suppose I should email her and ask her... well at least she didn't ignore you completely at least she sent you and email...

jburle · Senior Member

Hey Ladies and Genltmen,

I sent an email to rdk and i wasn't thinking I would be getting any response from the ceo.. However, I did and she said that she just processed it and she gave me my tracking number for the ups... Because she is working late tonight but I can't check it until they pick it up after 5:00 pm...

So that's the update true story ~~ the end!!!!

mactopolis · Senior Member

That's great news..now to get my funds back...miserable that all has been dissapointments..upto now..but glad that she actually may not that crooked

jburle · Senior Member

I am half way there now it's to actually see them in my eyes.

camry · Member

I wished I had seen this post in time as well, I asked the same question on another forum, as it was so tempting. I got warned by others who had been burnt and told to look at this page of complaints about them.

https://checkout.google.com/reviews/merchant/endUserReviews?sellerId=264379809187424
cut an paste it to your explorer bar and you can read what customers have said
camry
xxxx

camry · Member

As the old saying goes, "If it sounds to good to be true, it usually is">
My condolences to any of you whom have ordered, and we can only hope that you DO get your orders
Camry
xxxx

Buffington · Guru

Ya, at least she e-mailed you about it. But I'm sure she would prefer you to put that "refund" towards other merchandise. Some companies should have a website like Secrist & BB... when they are out of something, you just can't order it!

Its like Discover card... I sent a $600 pmt that never got posted to my acct. I called and wrote and they said they never received it. So their advice was to send another. Hesitantly I did, demanding that IF they found the prior check to either return it and NOT cash it. Well... they found it sitting on someones desk and they DID cash it. I asked for a refund and they said they don't do that. So they got $1200 of my money I couldn't afford to spend.

I just hope she sends you your refund Sam! I would keep on top of that if it were me! Keep us posted

Tina W. · Guru

I've had that happen before OUCH! They told me it will go towards your next payment so I'll be ahead and I said Great I would be able to buy food to eat this month but at least I'm ahead in my payments!

mactopolis · Senior Member

She does not seem to want to refund my money...by-the-way has anyone at all here bought any of the torso's by Carol Kneisley from RDK?
Or anywhere at all? If so what is the quality like and how realistic is the sculpt?

-- Edited by mactopolis on Sunday 25th of July 2010 03:43:13 PM

Liselle · Guru

Steve, I haven't bought any of the torsos, no I'm no help there. :(

As far as refunding your money, I wouldn't let her bully you into ordering something else. A very politely worded letter requesting a refund is definitely in order, and if that one doesn't work, I hate to say it, but another politely worded letter alluding to you involving certain authorities might be next. I would hope it wouldn't come to that, though.

Simply tell her that you understand she was overwhelmed with orders, but that in light of that fact, you would like a refund in the amount of "x", and that you wish her the best of luck in her future sales.

-- Edited by Liselle on Sunday 25th of July 2010 07:28:42 PM

Tina W. · Guru

mactopolis wrote:

She does not seem to want to refund my money...by-the-way has anyone at all here bought any of the torso's by Carol Kneisley from RDK?
Or anywhere at all? If so what is the quality like and how realistic is the sculpt?

-- Edited by mactopolis on Sunday 25th of July 2010 03:43:13 PM

Why do you say that? What did she say?

jburle · Senior Member

I would def. ask for a refund and be polite about it.... if that doesn't work then do what liselle says to do... That's my opion!

mactopolis · Senior Member

My intention now is go to my bank this coming Tuesday and have bank pull the money out of her account...or be sited as a fraud by my bank

-- Edited by mactopolis on Sunday 25th of July 2010 09:58:46 PM

Tina W. · Guru

She still hasn't given you a refund?

jburle · Senior Member

Mactopolis I just think she is waiting to see if you are going to buy other things that equal the amount of your orginal bill. I thought she was a fraud at first but I had to set aside my own fears and what other people were saying. I just left it alone I did what I call a check in. Were I would say where do I stand on my order, most often times she doesn't reply.

I guess in all if we think about it(?) Would we be the same way if we had an online company, that had a huge sale... Would "we" be slow and wouldn't we want our customer(s) to buy something else for the same price, Just so "we" could make that extra money that might lose in a days work? I suppose we are not all built the same in fast and slow speeds. I am not making excuses for rdk. The way they run their business is not for me to judge nor will I ever in the future to others. I am sorry you are going to have to go to the bank and do legal stuff. But sometimes it's in our best interest to protect ourselves.

Thank You!

mactopolis · Senior Member

I just got my refund

-- Edited by mactopolis on Tuesday 27th of July 2010 02:13:51 PM

Liselle · Guru

Great!!

Tina W. · Guru

Glad to hear she finally refunded you.

mactopolis · Senior Member

Here is the last email I got from her after my refund...I'm a very socialble person and so I shared a few of my babies pix with her.

She replied:

Steve:

Great job! If you ever need any help with reborning, I'd be happy to help. I've taught classes and written how-to's in all the mags.

Keep up the good work!

Hugs,

Cindy Kohlscheen, CEO
Reborn Doll Kits, Inc.
www.reborndollkits.com

Tina W. · Guru

That was very nice of her to take the time to write back. Again so glad you got your refund.

jburle · Senior Member

Happy Happy for you!!!!... And at least there isn't any mixed feelings! Right? lol When you talk to her she seems different from what ppl have said like in google searches.. But I suppose anything happens..lol

Buffington · Guru

I'm glad everything is working out for everyone. Sometimes with certain people you have to hit them from another angle. Otherwise they think everyone is just an angry customer. That was a good thing you did Sam. Sharing things with people sometimes puts them a little more at ease and a little more willing to be nicer than they have been. Don't you think so ?

Tina W. · Guru

Jodie
Did you get your order yet? I was wondering how things are going.

jburle · Senior Member

YESSSSSS!!!!! I did and they are the ones I ordered..... I got whitney, maya, cutie Pie, and Raine.... However i am a little intimadated with the whitney sculpt she is 20" and looks big.. lol I am not used to doing a size like her. So she will be last...

Now for some needed supplies before I get to work on them!!! lol

Tina W. · Guru

OH That's wonderful news!!! I'm glad everything turned out great. Don't ne intimidated you'll do wonderfully on her =)

sage brush nursery · Guru

yeah......so glad you got your kits , you'll do fine on them .you just have stage fright or is that kit fright . sage aww

jburle · Senior Member

lol Kit Fright! Definitly Kit Fright lol

Buffington · Guru

I like that... "kit fright" hehehe. Glad everything is working out for everyone. I wish I had known about those torso's. That price was a steal. But I too was afraid to order from RDK

Liselle · Guru

I really wish I'd been able to get Sunshine. I love that face.

Glad it all worked out!

-- Edited by Liselle on Sunday 1st of August 2010 12:06:25 PM

Poppycat · Veteran Member

I'm new to this art, but I think I've learned my lesson quickly. Over a MONTH ago I ordered a Raine kit from Cindy at RDC, and still have not received it. I have sent her quite a few emails and did get two replies: One just said "I'll look into it and get back to you." - So I sent a response thanking her for her willingness to do that. I got a second reply saying she "was shipping it and would send me a tracking number". Its been two weeks now, and despite several more emails to her, I have not received a tracking number or my kit.

Funny, on her site she says that stuff about "Are You Saved Yet?" implying that she is a devout Christian. Hmmmmm, I don't know. Christian is as Christian does -- and it appears she doesn't . . .

Oh well, optomist that I am, I'll keep sending her nice, non-threatning emails and maybe she will find it in her heart to send me Raine.

Liselle · Guru

Yes, same here. I got my hopes all up because she told me she found a Sunshine kit and would send me an invoice, and I still haven't heard anything beyond that. I've emailed her several times with no response.

Poppycat · Veteran Member

I sent Cindy another polite email last night. Still no response. I wonder if she reads this forum and decides which orders to fill based on what is said. Maybe not, 'cause she seemed to decide not to fill my order before I posted here.

Does anyone have a phone number for her?

Still waiting for Raine . . .

Buffington · Guru

Things have really been hot and cold with her for quite some time it seems. As you have probably read all the posts in this thread, there have and continue to be issues. I would love nothing more than to put in an order and get my items in a reasonable amount of time. I think she does read some posts somewhere as I think someone posted earlier that she would have returned their money (or sent their order) if they hadn't have posted about it. Hmmm... one never knows.

Hopefully it will all work out. Maybe she is having issues again of some sort. I would hope she would get someone to help her if she needs it. Its very frustrating to have to send inquiries about something that should have just been done easily.

BOL to you ladies and let us know if/when you get your items.

jburle · Senior Member

Cindy from RDC/RDK...... She's a nice woman... But if your not at least once a week or more inquiring about your order... and asking when has it shipped... She takes a while....

I played the symapthy card lol...... so to speak..... and She was like checked your order it on the way... after like 3 weeks... this was a while back..... though... all I can say is that she's slow.... and in time you will get your order....

Poppycat · Veteran Member

Hey, I got a response from Cindy today!! She is shipping Raine and she actually gave me a UPS tracking number. I'll keep you posted!

Liselle · Guru

Hope I get a response from her soon!!

Buffington · Guru

Keep us posted!

Poppycat · Veteran Member

RE: RDK Cindy's back - Caution

honeyloves · Guru

RE: Has anyone orders from RDK???

Georgiaga · Senior Member

Doesn't sound too good, honeyloves...maybe you ought to email her and get her to tell you if she has it in stock and if not that you want an immediate refund! Why let her hold your money when you could use it to get more supplies you wanted...?

Georgiaga · Senior Member

Customer service - You'll get my repeat business if you give me great CS!
I love DBS, Secrist, and BB,and I found Rodger on Ebay who has posted here before and he is in Canada, but still shipped me my stuff ontime and at a great price. I got 2 Linde Sherer kits $20 below what everyne else wanted for the exact same kits! I was elated!

Liselle · Guru

Do not be fooled by Simply Irresistibles. There is another company called Irresistibles. They're reputable and very nice.

http://www.irresistables.com/

Myself personally, I wouldn't have anything to do with RDK or any of her companies. She never did what she said she would do for me, and I finally found what I was looking for elsewhere.

honeyloves · Guru

You can call me ashley my dear ,, and yess lots of bad feedback but hopefully this will work out if God wants them to :) I don't want anything God donsnt want me to have :). ..... Liselle did. You not get a refund ! What happend? if you don't mind. Just tell if its non of my bisness

Liselle · Guru

Here's the link to the thread. This should explain why I don't care for her and her business.

http://secrist.activeboard.com/forum.spark?aBID=121380&p=3&topicID=37000905

uma · Newbie

I am new to reborning and am just sick over my order with RDK cry

I now see the website is closed "temporarily". Not sure how to proceed with this-I spent a substantial amount of money on a bundle + extras disbelief